As part of your cognitive walkthrough process, you must navigate webpages in the mindset of an internet user in order to accurately evaluate the usability of a site. You must take into account the feasibility of each possible action for a typical user and record your observations.
Capian, Your New Cognitive Walkthrough Tool!
Capian can help with cognitive walkthroughs. Capian allows you to rapidly report problems as you navigate a site. Once the problem has been identified, all you have to do is activate the Capian browser plug-in to start taking live notes! You can, for example, attach a description of the expected task sequence, a detailed presentation of a problem, or a proposed correction to your notes. In this way, your entire evaluation can be turned into one report.
Although standard heuristic evaluation criteria are built into the app (Nielsen, Shneiderman, Bastien & Scapin), you can justify your points with the help of customizable criteria, such as the four questions belonging to cognitive inspection:
- Will users try to perform appropriate actions?
- Will users know which appropriate actions are allowed and available to them?
- Will users associate desired effects with appropriate actions?
- When actions are taken, will the user be aware of processing?
Overall, Capian allows you to create thorough reports with ease without leaving a site.